Frequently Asked Questions
Explore this topic for answers to commonly asked questions.
Products and Decoration
What does “OSFA” mean? OSFA stands for “one size for all.” This applies to items such as hats, bags or notebooks where different size options are not available.How long does it take to get my order? Most wearables on this site are produced “on-demand” and are not already in inventory with your co...
Shipping and Order Tracking
What service will be used to ship my items? Allcustomwear uses UPS Ground as its standard delivery method. Please ensure that you ship your order to a safe location when you checkout. Allcustomwear is not responsible for lost or stolen packages if proof of delivery is provided by the shipper.I...
How do I pay for my purchase?
Debit or credit card You may pay with a debit or credit card for all orders. AllCustomWear accepts Visa, MasterCard, American Express, Discover and Diner’s Club cards. The charge will appear on your statement as “AllCustomWear”.Allotment, Stipend, Uniform Allowance, Gift Credit If you have a pred...
Backorders
Allcustomwear will hold orders open for backordered items for up to 21 business days. Your order will remain on hold until all items are received so we can decorate and ship the order complete.If an item(s) is on backorder for longer than 21 business days from the date of your order, that item w...