Returns/Exchanges

Allcustomwear.com allows one return/exchange per order, whether it is one item or the entire order.  To qualify for a return/exchange, you must meet the criteria below.  Please read all the way through as exceptions apply to Northwell Health employees and any employees purchasing via payroll deduction (exceptions noted at the bottom of this page).

Standard Return/Exchange Policy
Because items are custom decorated with your company logo(s), Allcustomwear cannot accept returns unless the product is damaged or incorrect (color, size, logo, etc.) with limited exceptions noted below.  If no freight was charged on the original order, return shipping will be at the purchaser's expense.   Allcustomwear allows one return/exchange per order.

Allcustomwear must be notified of incorrect or damaged items within 30 days of the ship date of your order in order to honor a return/exchange.

Your product must meet the following criteria:
• Authorized and returned within 30 days of receipt.  If Allcustomwear receives your return 31 days from the date the return label was issued to you, your return will not be processed and the items will not be returned to you. If shipping is at the purchaser's expense and you were not sent a return label, we will go by the date of our emailed authorization to you.
• Product has not been worn or washed
• Product has original tags attached (where applicable)

Please DO NOT return any unauthorized items. Exchanges require return authorization to be accepted and unauthorized returns will not be returned to you or refunded. Allcustomwear is not responsible for lost or stolen items.

Once Allcustomwear has received your return and confirmed it is authorized, you will be issued a refund against your method(s) of payment.  Credit card transactions will be refunded first, and then any remaining balance will be refunded against your allotment, if applicable.  If your method of payment was payroll deduct, we cannot refund your order but will offer an exchange for the same item in a different color or size, as applicable.

When your refund/exchange has been completed, you will receive an emailed notification of the transaction.

To initiate your return, please click on the new ticket button on our support page.

**Exceptions To Standard Return/Exchange Policy

Northwell Health**
If you are a Northwell Health employee, you may request a one-time size exchange for your order, whether it is one item or all of them. To initiate this exchange, please follow the same process outlined above.  You may not request exchanges for a different item, a different color, a different logo, or a different personalization as all Northwell products are hospital and role-specific.  If we have decorated an item incorrectly due to a production error, we will replace that item at no charge, once the incorrect item(s) have been returned.

**PLEASE NOTE: ** Any orders placed on https://store.allcustomwear.com/northwellwearfigs are NOT eligible for return.  All sales are final on this site.

Payroll Deduct Orders
As mentioned above, if your method of payment for your order was payroll deduction, we will not be able to issue a refund for your return.  We will be happy to authorize an exchange for the same item in a different size or color, providing the item is not decorated.